Devon Centre, 44 Liardet Street, New Plymouth

Taranaki Employment and Support  Foundation Trust - New Plymouth, Taranaki


Latest Training

- ICDL Success Stories


ICDL Success Stories

Success from two out of our many clients doing the ICDL studies

In the drivers seat

At 19 years old, Shantelle Moses is currently working full-time as a Junior Office Administrator in a busy New Plymouth office. Getting there took determination and perseverance, this is her story.

Shantelle was working in a New Plymouth fashion store but really wanted to work in an office. “I wanted to get experience in administration and had been applying for jobs for about a year without success, so I started looking at courses that would give me the skills employers were looking for.”

She discovered the ICDL programme, which was being offered for free through the Community Computer Access Centre (CCAC). “It was a free course and I could gain a qualification that would help me get an administration role, so I went for it,” explains Shantelle.

Still working part-time the online ICDL programme was flexible enough to allow her to study around her work hours. “I liked the way the course was structured, it made it easy to do it at my own pace,” says Shantelle.

“I didn’t do well at school, I have dyslexia and that made it hard. But I felt really supported by Nigel and Brett [trainers at the centre] who helped make this learning experience a really positive one”.

Gaining the ICDL Certificate in Word Processing and Spreadsheets gave Shantelle more confidence to apply for office jobs, “I vamped up my CV adding the ICDL Certificate and went out there and pushed myself. The ICDL made me feel like I had the right knowledge and skills for the job.”

Shantelle participated in multiple trials over a two-month period competing with other keen prospects. Her commitment paid off in October 2014 when she clinched the Office Administrator role over 100’s of other eager applicants.

One of her friends was so inspired by what Shantelle had achieved, she is taking a similar pathway and has recently enrolled into the ICDL programme.

To Whom It May Concern:

RE: In favour and appreciation of the Taranaki Computer Access Centre Trust

I attended the Taranaki Computer Access Centre Trust (TCACT) on a regular basis from November 2016 till June 2017.  During this time I completed the International Computer Driver’s Licence (ICDL) on-line training programme, and gained seven modules of the ICDL.  These included Microsoft: Office, Excel, PowerPoint, Outlook and Access; as well as online processes and security awareness.

It was through the North Taranaki Midweek newspaper I became aware of the free, public service offered by TCACT.  Initially, I intended to develop my current computer skills and understanding of word documents and spread-sheets, as well as learn how to create PowerPoint presentations.  Once I started, however, I quickly realised I could gain and expand my computer skills much more.

As an on-line training programme, I found the ICDL well-structured, taking the learner through stages of programme awareness and operation in a step-by-step process.  This let me refer back to concepts which required repetition to learn, and allowed me to tailor the training programme, to work at my own pace and in my own time.

Although a self-paced course, the TCACT staff (Nigel and Brett) were always on hand to offer advice and assistance.  From my first inquiry to completion of the modules Nigel and Brett were friendly, encouraging, and supportive; creating a positive learning atmosphere.    Their welcoming, non-judgmental approach is key to ensuring the TCACT service remains open and accessible to all members of the public.

As a cost-free service TCACT provides a crucial service in the ever-developing Information Communication Technology (ICT) domain.  While attending I was on a low-income benefit and it provided me with a great opportunity to up-skill at low cost.  I paid $90 to sit and receive the certificate, but had the option of completing the training without incurring any cost.  The ICDL is a value-for-money certificate and training programme.

I have been able to consolidate my previous knowledge and gain new skills in an internationally recognised certificate, which I can now add to my C.V.  My TCACT experience has been positive and rewarding, and I wish to endorse the TCACT training, service, and staff.   

Yours faithfully


Julia Collins

Back to top

Taranaki Computer Access Centre Trust provides computer training, mobile technology and
opportunities for people to obtain their International Computer Driving Licence (ICDL) Certificate